Now with your phone, PDA or mobile device you can: - Transfer Funds - View Account Summaries     - Acct. Details     - Acct. Transaction Histories - Use Bill Pay     - View Bills     - Pay Bills     - Cancel Bills     - View Pending Payments     - Payment Histories

TFCU is pleased to announce the release of our new Mobile Banking service.

With our new Mobile Banking solution you can use Online Bill Pay, which gives the ability to view, pay, and cancel bills from any internet enabled phone, PDA, or mobile device.

With Mobile Banking you can save yourself time by doing your banking and paying your bills while you're:

• Waiting in line
• Relaxing at the cabin
• Riding in the car

With your internet-enabled mobile device, all you need is wireless service (or a wireless network connection for iPods and other MP3 players with browsers). The best thing of all is that we're offering this service for FREE!*

To view Online Banking and bill pay from your phone or PDA, just type in the following URL into the web browser on your mobile device:

https://m.tfcumn.org

If you have any questions, please refer to the Frequently Asked Questions section below.

MOBILE BANKING FAQs

1. How do I access TFCU Mobile Banking?
   In order to access TFCU Mobile Banking, you need TFCU Online Banking access (a valid Account Number and Password/PIN) and a mobile device with an Internet connection.
   
   Simply enter the TFCU Wireless Online Banking URL (https://m.tfcumn.org) into the browser of your Internet-enabled wireless device and then log in using your TFCU Online Banking Account Number and Password/PIN.
   
   
2. Who is TFCU's Mobile Banking provider for TFCU Mobile Online Banking?
   MShift powers TFCU Mobile Online Banking. For more information on MShift, visit their web site at http://www.mshift.com.*
   
   
3. Which mobile devices are supported for TFCU Mobile Online Banking?
   You can access TFCU Mobile Banking from any Internet-enabled mobile phone (such as WAP phones), PalmOne OS device, Pocket PC, Apple iPhonedevice or RIM Blackberry device. Note: The devices must be Internet enabled.
   
   
4. How does TFCU Mobile Online Banking handle Security?
   TFCU Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway, MShift’s Servers and TFCU web servers is encrypted using the Secure Socket Layer (SSL) layer.
   
   
5. Is there a fee to use TFCU Mobile Online Banking?
   No. TFCU Mobile Online Banking is free of charge.
   
   
6. What TFCU Online Banking services does TFCU Mobile Online Banking include?
   
   TFCU Mobile Banking includes the following Online Banking services:
• Account Summaries
• Account Transaction History
• Transfers
• View due bills (eBills)
• Pay Bills
• View Pending Bill Payments
• Cancel Pending Bill Payments
• View Bill Payment Histories
  
  
7. What happens if I get locked out of TFCU Mobile Online Banking?
   As with TFCU Online Banking, you must call TFCU's Customer Service Center to reset your password.
   
   Once your password is reset, you must first update your new password on TFCU Online Banking via your PC. For security reasons, you may not update your new password on your mobile device.
   
   Once your password is set up on your PC, you may use your Account Number and password to immediately log in to TFCU Mobile Banking.
   
   
8. Can I use TFCU Mobile Online Banking if I don’t have a TFCU account?
   No. You must have Online Banking Account Number and Password in order to use Mobile Online Banking.

Pocket PC Devices

1. I am able to view the home page of TFCU Mobile Online Banking on my Pocket PC, but when I attempt to log in I get an error message.
   
   When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message:
   
   "Unable to establish secure connection"
   
   Microsoft Pocket Internet Explorer may issue either of the following error messages:
   
   "The page you are looking for cannot be found" or "Unable to establish secure connection"
   
   To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm.
   
   For information about how to update to the Microsoft High Encryption Pack for Pocket PC, view the following Microsoft Web site:
   
   Microsoft High Encryption Pack for Pocket PC
   Download the needed file, then synchronize your pocket PC.
   
   
   

PalmOne Handhelds

1. How do I access TFCU Mobile Online Banking on my Palm?
   First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP).
   
   Once you verify that you can connect to the Internet, you can access TFCU Mobile Online Banking by simply entering the following URL in your browser:
   
   https://m.tfcumn.org
   
   
   

RIM Blackberry Phones

1. How do I access TFCU Mobile Online Banking on my RIM Blackberry Pager?
   You must ensure that you have a browser, such as the Go.web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply enter our URL in your browser: https://m.tfcumn.org
   
   
2. Why am I unable to log in using my Blackberry phone?
   Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.
   
   
3. When I attempt to go to m.tfcumn.org, I get an error message.
   You may get the message "Access Denied: Insecure SSL Request" When clicking on More Info, you may also receive the following message: "Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with any questions."
   
   If you receive these messages, change your Blackberry Options settings as follows:
   1. Select Options,
   2. Select TLS,
   3. Under the TLS Default, select Change Option to "Handheld," not "Proxy."

Mobile Phones

1. I keep getting locked out of my account when I try and log in on my mobile phone. Why doesn’t it accept my log-in information?
   Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone’s shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.
   
   
2. Why can’t I see the first few transactions of my account history?
   Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.
   
   
3. How do I know if my phone is web-enabled?
   If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone’s main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.

Mobile Phone Carrier FAQs & Tutorial Links
Sprint PCS Phone User Guides & Tutorials*
Verizon Wireless Mobile Web Information*
Cingular / AT&T Wireless Internet Common Questions*
T-Mobile Device Support*