• Bookmarked Page Problems
  
  
• Error Messages
  
  
• Signing On to Personal Access
  
  
• Problems After Signing On
  
  
• Downloading Transaction History
  
  
• NEW Enhanced Security Login
  
  
• I've looked through these issues, and I still need help.
  How can I contact you?

Note: If you're having problems logging into Personal Access, you might be trying to log in during our routine maintenance procedures.

Routine Nightly Maintenance:
Personal Access is unavailable nightly between 9:00 and 9:15 PM (CST), Monday - Friday to allow for routine maintenance.

If you get the message "Your Financial Institution is Not Available" while trying to sign on during this timeframe, try back in 15 minutes. You might also find the system unavailable from time to time when we perform month-end statement processing, system backups, and software upgrades.

Thank you for your patience as we strive to keep the system in tip-top shape.

Bookmarked Pages / Favorites Problems
Seem to be having trouble getting on to the TFCU website using the same bookmark you've always used? What's the problem? You might be using a bookmark that's linked to an outdated page. Make sure that you're always using a bookmark that goes to this address:

Below are specific instructions for creating bookmarks using the most popular web browsers. Good luck! If you're still having problems after trying to create your new bookmark, please don't hesitate to email us for help at estaff@tfcumn.org.

Error Messages:

• "403.4 Forbidden: SSL Required"



• "Error: Transfer Funds Transfer to account information is not valid.
  
  
• Invalid Page Fault
  

• "Network Error: Socket is already connected"



• "Problem during transit"



• "The identity certificate uses an unknown signature algorithm"



• "Problem signing on. Ultra Access Gateway unable to process the request at this time. "



• "The Page Must Be Viewed Over a Secure Channel"



• ePay button: " System Error: Web Exchange - Vendor Error. Vendor information not available at this time! Please contact your financial institution for details."
  
  
• "Sorry, that was not a valid member number, SSN or password"
  
  
• "Sorry, that was not a valid member number, SSN or password and you have exceeded the maximum allowed PIN violations"
  
  
• "Your Financial Institution is Not Available"
  

Signing On to Personal Access

• Overcoming problems when signing on to Personal Access



• When signing on to Personal Access, your PIN is automatically entered in the PIN field
  
  
• "Sorry, that was not a valid member number, SSN or password"
  
  
• "Sorry, that was not a valid member number, SSN or password and you have exceeded the maximum allowed PIN violations"
  
  

  

Problems After Signing On

• When you click "View More" to see your checking account history, the page starts to load, then disappears



• You performed a transfer in Personal Access and when you look at it in the account's transaction history, it has an asterisk "*" next to it and the funds are not shown as available.
  
  

  

Downloading Transaction History

• Quicken 2002 or older:
  transaction history displays in your browser window.



• Microsoft Money or Excel:
  transaction history displays in your browser window.


Macintosh Users:
• Quicken Web Connect (Quicken 2003 and newer) downloads a file called "ibank.dll" to your desktop instead of connecting directly to Quicken.



• When downloading transaction history for Quicken 2002 (and older), computer downloads a file called "ibank.dll" to your desktop.
  
  
  
  

  

If you are getting this message, you are probably trying to connect to Personal Access using an incorrect web address. Click on the following address for Personal Access:

https://mfa.tfcumn.org

This should allow you to connect to the Personal Access server.

To fix these errors, you will need to upgrade your browser to the latest version. The latest versions of both browsers are available for free by clicking on these links: Internet Explorer* or Netscape*.

"A network error occurred while Netscape was sending data (Network Error: Socket is already connected) Try connecting again." Or "Internet Explorer cannot open the Internet site https://personalaccess.tfcumn.org/. A connection with the server could not be established."

To fix these errors, you will need to upgrade your browser to the latest version. The latest versions of both browsers are available for free by clicking on these links: Internet Explorer or Netscape.

"There has been a problem during transit. Your browser may not be supported. Please sign on again."

The most likely solution is that you need to enable or accept "cookies" on your browser. Personal Access will not function without cookies enabled. (Each browser version can be different, so please check with your browser manufacturer to learn how to enable cookies on your browser.)

If this is not the solution, try updating your browser. upgrade your browser to the latest version. The latest versions of both browsers are available for free by clicking on these links: Internet Explorer or Netscape.

To use Personal Access securely, you need to upgrade your browser (either Internet Explorer or Netscape). And remember that you can also access your accounts with Telexpress, our touch-tone telephone account access. Call 763-544-TFCU (within the Minneapolis/St. Paul area) or 1-800-343-TFCU and use your Personal Access PIN to sign on.

Typically this message is displayed when Personal Access is going through daily maintenance. Therefore, Monday - Friday, you will find the system unavailable between 9:00 and 9:15 PM each evening as we complete our daily maintenance tasks. If you get the message "Your Financial Institution is Not Available" while trying to sign on during this timeframe, try back in 15 minutes.

You'll also see this message when we are processing month-end statements, backing up the system, or performing software upgrades. If the system is going to be unavailable, notification messages will be posted on both our home page, as well as the Personal Access signon page.

Did you receive this message while trying to sign-on to Personal Access, but don't know why? Here are a few possibilities to consider:

• Don't include your account type (S1, S10, etc.) before or after your member number.
• Don't include a "#" symbol before or after your member number or PIN.
• Make sure the PIN you're entering contains no symbols (dashes, etc.) or letters.
• Make sure you're entering a "numeric" PIN.
• Make sure you're entering your Telexpress PIN, not your Check Card or CUE Card PIN.

A final note - as a security precaution, Personal Access locks out users if the incorrect PIN is entered a number of times. If you've tried repeatedly to sign on with no success, even correct member number and PIN values may not work if you've been locked out of the system. Also note, if you are locked out of Personal Access, you'll be locked out of Telexpress, as well. Please call the TFCU Contact Center:

When signing on to Personal Access, your PIN is automatically entered in the PIN field.

You are probably using Internet Explorer as your browser. It comes with a feature called AutoComplete which, when enabled, automatically completes form and PIN fields for you.

If you do not wish IE to complete this field for you, you must change the setting in your browser:

• In IE, go to Tools and choose "Internet Options..."
• Choose the Content tab
• In the lower third of the screen click the AutoComplete button
• In the "Use AutoComplete for" section, uncheck the "Forms" and "User names and passwords on forms" choices
• Then click the "Clear Passwords" button in the Clear AutoComplete History section of that page
• Click "OK" twice to close those dialogue boxes

You may need to exit and re-open IE to make sure the settings take place.

When you click "View More" to see your checking account history, the page starts to load, then seems to disappear.

If you experience this, try following these steps exactly:

• Sign on to Personal Access
• Click the "Accounts" button
• Click the "View More" button for your checking account
• *Stop*
• *Wait*
• Do not click the "Show All Cleared Checks" button - give the history page plenty of time to load to your screen.

Wait for the entire account history to load. If you are using a dial-up internet connection and have a large number of transactions, your account history can take a while to load on the page. When it is done, go ahead and click on the "Show All Cleared Checks" button, if that is what you need.

You performed a transfer in Personal Access and when you look at it in the account's transaction history, it has an asterisk "*" next to it and the funds are not shown as available.

Normally, you can perform a transfer in Personal Access and access your funds immediately. However, if you try to access funds that have been transferred during non-business hours, they will appear in a pending state in your transactions history and not be available until the following business day when we process weekend and overnight items.

When downloading your transaction history from Personal Access into Quicken 2002 or earlier, your history displays in your browser window.

When downloading your transaction history from Personal Access into Microsoft Money or Excel your transaction history displays in your browser window.

If this happens, it means that your browser is not set up to understand the "File/MIME Type" of the file you are trying to download. To resolve this issue, follow the steps below depending on your operating system.

Internet Explorer on a PC with Windows 95, 98 or NT
Internet Explorer on a PC with Windows 2000 or ME
Internet Explorer on a PC with Windows XP
Internet Explorer on a Macintosh
Netscape Navigator on a PC or a Macintosh
Netscape Communicator on a PC or a Macintosh

Macintosh Users:
When using the Quicken Web Connect feature (for Quicken 2003 and newer) to download your account history, your computer downloads a file called "ibank.dll" to your desktop instead of connecting directly to Quicken.

Unfortunately, Quicken does not support Macintosh's Safari browser at this time. If you would like to use our Web Connect feature to download your transaction history into Quicken, you will need to use either Internet Explorer or Netscape. We offer links to download these browsers in our downloads section.

Macintosh Users:
When downloading your transaction information for Quicken 2002 and older, your computer downloads a file called "ibank.dll" to your desktop.

Our Personal Access software does not support downloading .QIF files using Internet Explorer or Safari browsers. If you would like to download a .QIF file of your transaction history, we suggest you download Netscape's browser, which is compatible with our software. We offer links to download this browser in our downloads section.

"Sorry, that was not a valid member number, SSN or password"
The member number, Social Security number or PIN number you have entered are not valid. Carefully type your member number and PIN into the fields. If you are positive that you are typing both in correctly, please contact us to get your information reset.

I still need some help. How can I contact you?

Online
If you run into some troubles using Personal Access, check out our website. We have a FAQ section that might help you solve the issue. This is a good place to start, especially during non-business hours.

Remember to visit the "Personal Access What's New" page often for updates, new features, alerts, and scheduled downtimes.

Email
Or you can send an email to estaff@tfcumn.org and we will respond within 24 business hours, Monday through Friday.

DO NOT send any confidential information (account number, Soc. Sec. Number, credit card number) through your email, EVER. This means of communication is not encrypted, and might be hijacked while in transit.

Phone
Our Contact Center representatives are here to help! You can reach us here:

763-544-1517 1-800-862-1998
Monday	7:30am-7pm
Tuesday to Friday	8am - 6pm