• No paper, less clutter.
  In addition to space savings, receiving an eStatement can save you time in organizing your finances. Instead of digging through piles of paper, simply look through your emails for your archived statements.
  
  
• Get your statement information faster. Because it's automated and emailed to you, you'll receive your eStatement faster than you would your paper statement through the mail.
  
  
• Increased security for peace of mind.
  Your confidential account information is securely protected from prying eyes with eStatements. While a paper statement can easily be taken from an unlocked mailbox, electronic statements are sent directly to your email through a secure connection. Also password-protected, these statements ensure that only YOU have access to your personal information.

To start getting your account statements electronically, just click the eNotify button at the top of the page. Once you're logged in to eNotify, simply click on the eStatements tab and follow the simple instructions!

For more details about eStatements, take a look at our eStatements Frequently Asked Questions below.

1. Is there a cost for eStatements?
2. What statements can I receive electronically?
3. Can I just receive my monthly statements electronically and still get my LOC or HELOC statements via U.S. mail?
4. Can I enroll by calling TFCU or visiting a TFCU office?
5. I just enrolled, how soon will I get my eStatements?
6. When during the month will my eStatements be available?
7. Are there any system requirements?
8. What if I need a paper copy of my statement?
9. What if I forget my eStatements password or my email address changes?
10. What if I didn't receive my eStatement?
11. What if I want to cancel receiving eStatements?

1. Is there a cost for eStatements?
No, the eStatement service is free of charge. In fact, if members choose to enroll in this service, it saves TFCU money on statement printing and mailing costs.
Back to Top

2. What statements can I receive electronically?
The monthly, LOC and HELOC statement can all be received electronically. Visa statements are not available electronically at this time.
Back to Top

3. Can I just receive my monthly statements electronically and still get my LOC or HELOC statements via U.S. mail?
No, if the member signs up for eStatements, all TFCU-generated statements for that member number will be sent electronically.
Back to Top

4. Can I enroll by calling TFCU or visiting a TFCU office?
No, members must enroll via the eNotify service in Personal Access. TFCU employees are unable to accept paper enrollment forms because electronic enrollment is a requirement of the new eSign Act.
Back to Top

5. I just enrolled, how soon will I get my eStatements?
It takes one statement cycle to begin receiving eStatements. Please be aware that some statements are sent monthly and some are sent quarterly.
Back to Top

6. When during the month will my eStatements be available?
The monthly statement will be available on the first of the new month in Personal Access; the LOC statement will be available on the 13th of the month; the HELOC statement will be available on the 24th of the month in Personal Access. Emailed eStatements will be sent on the same dates.
Back to Top

7. Are there any system requirements?
Yes, members must have the following:

• A computer with the ability to receive email with attachments
• Adobe Acrobat Reader 5.0 or higher (can be downloaded for free by clicking here.)
• Internet Explorer v5.5 or Netscape Navigator v4.79 or higher
• Internet access
• A printer

8. What if I need a paper copy of my statement?
Members can print their emailed eStatement or the selected statement from Personal Access to their printer or call the Contact Center to have a copy mailed. There will be a $2.00 statement copy fee charged if requested through the Contact Center.
Back to Top

9. What if I forget my eStatements password or my email address changes?
If members need to change their email address, they can sign on to Personal Access, then sign on to the eNotify service, click the "Email Addresses" tab, and change their Primary Email Address. They will be sent a new Activation Code which they can use to activate the new address and future communications will be sent to that address.
     If members forget their eStatements password, they should go to eNotify in Personal Access, click the "eStatements" tab, choose a new password, and click "OK". Then they should go back to the eStatements tab and click the "Resend eStatement" button, where they choose the eStatement to be sent. They will then be emailed another eStatement to open with the new password. Password changes will not be accepted by phone or in the offices.
Back to Top

10. What if I didn't receive my eStatement?
Undeliverable emails will result in members being removed from the service. TFCU will mail their statement via U.S. postal service, along with a letter informing them that they have been removed from eStatements. They will need to re-enroll if they would like to receive eStatements again.
Back to Top

11. What if I want to cancel receiving eStatements?
Members can sign on to eNotify via Personal Access, click the eStatements tab, and click the "Stop Service" button. This will stop eStatements from being sent and paper statements will resume. However, this will not stop Account Alerts from being sent, if they have been set up. It takes one statement cycle to cancel eStatements.
Back to Top